Terms, Conditions and Refund Policy

If you make a purchase from me, please be assured that your happiness with the item is paramount to me, so if you have any problems please don’t hesitate to contact me using the contact form.


I am registered as an Auto-Entrepreneur and as such I do not collect Sales Tax - "TVA non applicable, art. 293 B du CGI"


I offer a no quibble full refund policy on Lost or Damaged items.

If, on receiving your item you change your mind, and would like a replacement or refund, you can return the item within 30 days of receiving it for any reason and I will refund original cost of the item including postage.  You will be refunded within 24 hours of receipt of the returned item.



I will only use your shipping and billing address, and contact information

1) To communicate with you about your order
2) To fulfill your order
3) For legal reasons (like paying taxes)

On occasion I may contact you if your transaction requires assistance. Otherwise Lulu Lavender does not store, or process any personal data.

Lulu Lavender is compelled by the French Tax Authorities to keep Invoices and PayPal transactions securely for a set period of time.

After this time all records are destroyed and no data is kept. This again is done in a GDPR compliant manner.

I, Carol-Ann van Blerk as sole proprietor and sole employee at Lulu Lavender, am the only person to have access to your data and undertake to never share it and to store it securely.

If you have any questions please don’t hesitate to contact me.